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Category: Case Studies
The fashion retailer GASP has awoken to a public relations nightmare. If you were looking for an example of how quickly one bad experience going viral can severely damage your brand, here is your case in point. Keeping it simple, a female enters the store, tries on dresses for a …
Mudgee inventors to take product to national market Local entrepreneur and tradesperson Luke Canham has come a long way in eight months. The Mudgee Guardian spoke to Mr Canham last year about his invention that he believes saves lives on building sites. Now the Edge Deck, formally known as the …
The Business RUN Property Ltd is Australia’s largets property management company, managing around 20,000 residential and commercial properties accross the Australian eastern seaboard. RUN provides property owners specialist property management services unsurpassed in the industry. RUN’s innovative technology system helps ensure its property management team is able to consistently deliver high …
RUN Property Ltd is Australia’s largest property management company, managing around 20,000 residential and commercial properties accross the Australian eastern seaboard. RUN provides property owners specialist property management services unsurpassed in the industry. RUN’s innovative technology systems helps ensure its property management team is able to consistently deliver high quality …
Total Tools is a network of 26 independently owned industrial tool retailers. Total Tools retails the major tool and machinery brands, speciality items and its own brand of selected tools. The motto “every tool, every trade” is used by Total Tools to clearly articulate their customers and what products they …
The residential property management industry is a significant, but highly fragmented industry sector with over 6,500 real estate agencies in Australia operating small scale property management businesses. This has made it extremely difficult for them to invest in the people and resources needed to deliver a consistently excellent level of …
Tyres & More (T&M) is a growing national network of tyre and mechanical stores. The Tyres & More brand was launched in 2005. The network consists of Australian family run tyre stores caring for the needs of Australian families and businesses. Although the network is relatively new, the stores which …
Pandora is a Danish concept centred on a patented collection of high quality silver and gold charm bracelets designed for women who want to create their own look and signature style. 1999 saw the launch of Pandora’s revolutionary charm bracelet in the Danish market. Consumers quickly embraced the concept, and …
holySheet! opened for business in August 1990 in a small shopfront in King Street, Newtown. Since then the company has grown through a predominantly franchised model and now operates in sites located throughout category B Shopping Centres, Strip Shops and Direct Factory Outlets both in Australia and New Zealand. The …
The Happiness Institute was established by Dr Timothy J Sharp in September 2003 and is one of the first organisations in the world to provide positive psychology services; one of the most exciting breakthroughs on contemporary healthcare. The Happiness Institute had engaged DC Stratergy to develop their network growth plan …
Suncorp-Metway Ltd is one of Australia’s top 20 ASX listed companies and is Queensland’s largest listed corporation with a market value of more than $14 billion. The Suncorp Group now ranks as Australia’s 6th largest bank and 3rd biggest general insurance group, with more than 7 million customers. Suncorp is …
Luxottica is a leading Australian optical group with brands such as OPSM, Laubman & Pank, Budget Eyewear and Bright Eyes Sunglasses. The company’s heritage can be traced back to the founding of Laubman & Pank 100 years ago, OPSM more than 76 years ago and Budget Eyewear more than 29 …
7-Eleven is the largest operator and franchisor of convenience stores in the world, currently selling 500 million litres of petrol, $500 million of merchandise and serving almost 80 million customers worldwide. 7 Eleven in Australia has experienced signifcant growth since its frst store in 1977. In 28 years 7-Eleven is …
Mortgage Choice is one of Australia’s leading mortgage brokers, considered as one of the pioneers of the industry. Formed more than 14 years ago the company has since grown into an organisation with almost 1000 brokers and loan writers. As one of the early entrants in the industry, Mortgage Choice …
Darrell Lea was established in 1928 and has grown steadily since then to become Australia’s largest privately owned confectionary company, with approximately 1,000 employees, and exporting to a range of overseas markets. The company operates approximately 75 of its own Darrell Lea branded retail stores and has over 470 other …
reFaceit is a specialist kitchen, bathroom and shop cabinets refurbishment business operating in the Brisbane area. reFaceit founder, Chris Goerlitz, has been rejuvenating tired kitchens, bathrooms and shop cabinets since establishing the business in 1998. reFaceit provides an alternative to full kitchen or bathroom replacement at between 50% to 70% …
Citiwide Mortgage Services is one of the longest serving mortgage broking businesses in Australia. Established in Melbourne in 1988, the business has an enviable reputation for service excellence and experience. Early on, Citiwide pioneered the after hours and mobile service convenience for its customers Citiwide brokers offer customers a wide …
Shingle Inn is a family owned and operated bakery and cafe business based in Brisbane, with origins stretching back as far as the 1930′s. The Bellchambers family acquired the original Shingle Inn business in 1975 and focussed on maintaining staff and food standards in accordance with Shingle Inn’s distinguished history. …
Pizzacutters is a family owned business specialising in gourmet pizza. The owners, Simon and Sam Lumbroso pride themselves on their original menus serving pizza made using the freshest local produce, with pizza dough and sauces prepared in-house. From the day the first store opened its doors in 1998, the positive …
PoolWerx is a highly successful Australian franchised business with well over 280 franchisees regularly servicing commercial and residential pools and spas across the country. The company has been awarded the highly coveted title of “Franchisor of the Year”. In doing so, PoolWerx has demonstrated the highest levels of franchisee support …
Pack & Send, winner of the 2007 PricewaterhouseCoopers “Franchisor of the Year”, is a national network of retail stores that provide packaging and freight forwarding services. Pack & Send provides customers with convenient, personalised and value added solutions when they need to send anything, anywhere. Since the company’s formation in …
Allsafe Energy Efficient Products was originally established as a cooperative by four independent retailers in Queensland. Then known as the Allied Woolmen Insulation Group, the four founders manufactured a proprietary range of woollen insulation and related products. These products proved immensely popular and the group grew quickly with new members …
Platinum Electrical Contractors (PEC) is a multi award winning business, specialising in electrical repair, maintenance and installation within the industrial and commercial markets. It started as every other “man in a van” business does, with the founder Joshua Nicholls working out in the field during the day and completing paperwork …
Big Dad’s Pies is a family-owned and operated business founded by Stephen Donnelly in Ipswich, Queensland in 2002. The business is named after Stephen’s father Noel, who started his pastry cooking career in Toowoomba more than 65 years ago. Over the years Noel perfected his secret traditional recipes, the most …
Workout World is a fitness equipment specialist that retails fitness equipment for domestic, corporate and commercial use. Workout World is a well-known and trusted name in the fitness industry and has been operating for over 25 years. They now have over 30 franchises in operation around Australia, with several more …
AWA Limited is an Australian owned company whose origins can be traced back to 1909. Over the last 30 years AWA has supplied communications, technology, logistical services and support to large organisations, information and communication technology [ICT] vendors, resellers and distributors across Australia. AWA has a proud history of inventing, …
Flight Centre Limited (FCL) is Australia and New Zealand’s most successful retail travel group, founded by Geoff Harris, Jim Goldburg and Graham Turner, who is the current Executive Director and Managing Director of the Flight Centre Group. FCL operates across some 9 countries under a range of brands including Flight …
Wrappings is a specialty card and gift retailer with its beginnings in Melbourne’s Knox City during 1990. Wrappings prides itself on its understanding of their customers, and offers the opportunity to browse in a modern, well-presented shop which is well stocked with a wide variety of specially selected cards and …
Bureaux operate membership-based business lounges in Melbourne and Sydney providing state-of-the-art business facilities, private workstations and informal cafe and lounge areas which are ideal for any organisation conducting business out of their office and/or interstate. Bureaux is not a serviced office, but rather an all inclusive facility aimed at creating …
Superclean is a specialist cleaning organisation, established in 1992 as Vertigo Cleaning. Since then the company has expanded providing cleaning services to the commercial and construction industry through its currently operated companies, namely Superclean Cleaners Pty Ltd, Superinitial Cleaners Pty Ltd, and Superbuilding and Maintenance Pty Ltd. To facilitate the …
pHence It is an Australian owned and operated company specialising in the supply and installation of safety and erosion control fencing to the building and construction industry. pHence It started as a one person operation in 2005 on the Gold Coast, and has grown to a five team operation employing …
The National Heart Foundation of Australia was established in 1958 with the objective to pursue new knowledge about the heart, its diseases, and to disseminate that knowledge throughout the community. Since inception, the Heart Foundation has played a vital role in funding research into the causes, prevention, treatment and diagnosis …
Koko Black opened its first store in the Royal Arcade, Melbourne in December 2003. Founder Shane Hills is the driving force and source of inspiration behind Koko Black, assisted and supported by his business partner Joe Carbone. Koko Black specialises in making handcrafted European chocolate and prides itself on creating …
Mary Magalotti, a registered psychologist, founded Life Resolutions in Melbourne during 2001. The practice offered a wide range of services to both individuals and couples, specialising in counselling. Within a few short months of opening, Mary hired a second psychologist to help with the increasing demand of clients. A …
Bescon Industries with their retail brand of Concreters Warehouse is a family owned business that began in 1986. Bescon products are sold throughout Australia, Asia and Europe and are of the highest quality in decorative concrete products. Concreters Warehouse incorporates several features that add value to the total experience for …
Personal Financial Management and Investment Planning are two of the fastest growing industries today. Destiny Financial Solutions (“Destiny”) provides debt reduction, personal financial management, wealth building and investment strategies, and plans to be a leader and set the benchmark in these fields. Destiny’s ultimate goal is to create a …
Cocoon started as an idea. An idea that as the entertainment software industry becomes more mature, new game designers will need assistance to get their game concepts noticed, and to get their product to market. Assistance is about harnessing the enthusiasm and imagination of game designers whilst simultaneously developing their …
Fernwood Women’s Health Club is recognised as Australia’s leading health and fitness chain with over 50 clubs throughout Australia. From humble country origins in Bendigo Australia in 1989, founders Diana Williams and John Clow created one of Australia’s most recognised brands through a network of company-owned and franchised clubs.The exclusive …
Grill’d is one of Australia’s fastest growing hamburger retail networks, offering a healthy alternative to what is currently available in the market. Simon Crowe, the founder of Grill’d, opened the first store in Hawthorn in 2004 with a strong focus on quality which reached from the food to the fit …
Monash IVF is a wholly owned subsidiary of Monash University and provides IVF services to infertile couples using technology developed by the university. Monash IVF operates a world-class facility and is considered a world leader in IVF technology. The company offers one of the most comprehensive ranges of male and …
Healthy Habits was established in 1992 by Katherine Sampson, operating in the food courts of major shopping centres. It specialised in sandwiches and other lunch related foods with a broad menu and by 2003 had opened four stores in the eastern suburbs of Melbourne, Australia. In 2004 the decision was …
Paraffine is a family owned and operated business featuring a unique European retail concept, specialising in candles, giftwares and home decoration. Paraffine offers a new experience to customers – providing a unique, distinctively European ambience. The mood, aroma, colour and music in the store contribute to an environment of …
Workplace Relationship Development Indicator Institute (“WRDI”), is an Australian based company, established in 1986 by the husband and wife team of Colin and Jan Beames. Operating within the Human Resource Management Industry, WRDI’s primary focus has been the continued development and commercialisation of the WRDI range of products and services. …
Matchbox is a family owned and operated business specialising in kitchen and homeware accessories. Starting with stores at High Street Armadale and Chadstone Shopping Centre, Matchbox has grown to be recognised as one of Melbourne’s leading brands. Matchbox provides its customers with a simple formula – famous brand name products …
Plumbcall was founded in Rockhampton, Queensland in 1997 and has grown into a business providing 24-hour prompt service in plumbing and gas services. The Challenge Robert Mackay, the founder of Plumbcall, focused on growing the network from humble beginnings out of home to a commercial operation employing a network of …
IOH operates as one of the pre-eminent health service providers in New South Wales, specialising in injury management and prevention in the workplace. The genesis of IOH was the identification of a significant gap in the Health Service industry regarding workplace injuries. Accordingly IOH was formed in 1985 in Wollongong …
Sesame Lane is a leading childcare operator in the Brisbane region. The business started from humble beginnings, opening their first childcare facility in Redcliffe in 1987. Since then the business has flourished, now operating a network of 13 childcare centres with clear recognition as a prominent brand in the childcare …
Brumby’s is one of the original hot bread stores that commenced in the 1970′s. The first store, known then as “Old Style Bread Centres,”was opened in the Victorian suburb of Ashburton in 1975. Brumby’s quickly expanded, and by 1982 there were 12 company owned stores in Victoria and Queensland. Brumby’s …
Australia Post is the mail and parcel carrier for Australia. It has a retail distribution network of Licensed Post Offices (LPO) and Post Shops. With over 2,900 LPO’s, it is Australia’s largest franchise network. Post Shops are a branded retail experience with postal services, stationery, giftware, greeting cards, mobile phones …
BankWest was first opened in 1895 by the Government of Western Australia. Over the years, the Bank has developed significantly to become a publicly listed business with the Bank of Scotland as its majority stockholder. BankWest is a full service bank based in Perth, Western Australia. It is active in …
De Costi Seafoods is one of Australia’s leading names in seafood. De Costi Seafoods operate both retail and wholesale seafood operations, sourcing quality seafood from throughout Australia and New Zealand. These operations are strongly supported by the purpose built De Costi fish processing facilities and their comprehensive distribution network. The …
Happy House began as a fresh, dynamic, Australian based design house in 1995. The company’s unique designs and marketing savvy, together with the expanding market for teenage and tweenage girls has, since then, driven phenomenal growth. Today Happy House enjoys global commercial success, its products being distributed to more than …
For over 75 years, pioneer company Hannaford have been at the forefront in seed treating and processing technology. Hannaford is the only national seed grading, cleaning and professional treating business in Australia. The Hannaford Seedmaster Services business was initially a privately owned business with employee “operators” responsible for the provision …
The Commonwealth Bank is one of Australia’s leading providers of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, investment and broking services. The Bank is one of the largest listed companies on the Australian Stock Exchange and is included in the Morgan Stanley Capital Global …
ANZ originated in London in 1835, when the Bank of Australasia was established under Royal Charter. In 1951 the Bank of Australasia merged with the Union Bank of Australia (established 1837) to form Australia and New Zealand Bank Limited. Later, in 1970, Australia and New Zealand Bank Limited and the …
Roger and Lesley Gillespie opened a bakery in the 1970s to support the work of an alternative-living guru. Now their Baker’s Delight is a multinational hit. By James Kirby They may not be household names but Roger and Lesley Gillespie are two of franchising’s most successful operators. Over the past …
Katherine Sampson shared the same aspirations as many women, namely to strike a happy balance between work and family. Part of that juggling act was running a sandwich shop in Knox City she had bought from a relative in 1992 at the age of 27. But when her marriage came …
Some timely and much-needed business advice put Hairhouse Warehouse on the path to safe and structured growth. Hairhouse Warehouse Business: Hair care Franchises: 50 Turnover 2004-05: $39.5 million Growth: 38% Chief executive: Joseph Lattouf Joseph Lattouf traded his school books for scissors at the age of 15 and became a …
Tech-Link Storage and Engineering Pte Ltd (Tech-Link) is a Singaporean specialist in procurement, manufacturing and marketing of storage, distribution and materials handling systems and products. The company investigates, analyses, designs, manufactures, supplies and implements total solutions. Over the past few of years, Tech-Link has progressed from small scale importing and …
